What’s order.com?
It’s all in the name. At order.com our mission is to create order. We are not in the goods delivery business. We ar ein the bsuiness of bringing order, so that people can live more eeaseful lives. We are a cause, not an app.
How do I use order.com?
Enter your address in the search bar on the home page. On the results page, you can browse all of the merchants that are available in your area.
How do I filter my results?
After you enter your address and press Search, you can filter the results by things like cuisine types etc.
What is the “Default” sort setting?
The default sort is based off of factors like distance, ratings, and your own personal ordering history. It’s not based on paid advertisements from merchants; besides the clearly marked Sponsored listings at the top of the results, we don’t charge merchants to improve their search rank, like some of the other guys do.
Why don’t I see my favorite merchant?
If the merchant is closed when you do your search, it will appear at the bottom of the page with an option to create a preorder. If your favorite merchant isn’t already on order.com, then drop us a line via our Contact Us page. We love suggestions.
Can I schedule an order for some time in the future?
Sure can. When you start an order, the date and time will be set for Today, ASAP. This is the default setting. Click that, and you can select any delivery or pickup time up to one week in advance. Press Update and you’ll be ready to place your future order.
How do I know the merchant received my order?
After you place an order, you’ll receive an email from us confirming that we received your order. If you opt into text message notifications, you’ll receive a text as soon as the merchant confirms your order.
Note: Orders placed for future delivery or pickup are sent to the merchant around one hour before the scheduled delivery/pickup time. If, at the time of confirmation, the merchant informs us that they have a problem fulfilling your order (e.g., an item is unavailable), we will notify you immediately. In the case of future orders, it’s best to provide an accurate phone number and keep your phone handy in case we or the merchant need to reach you.
How do I change or cancel my order?
If your order is scheduled for ASAP delivery or pickup, the merchant will already be in the process of preparing the order. For that reason, any changes or cancellations are best sent directly to the merchant. If your order is scheduled for delivery or pickup at some point in the future, you can cancel or change the order up to one hour before the scheduled time.
What if I have a problem with my order?
The fastest way to fix an issue is to reach out to our Customer Support team, either by chat or by calling 1-800-709-7191.
How do I use a promo code?
Once you’ve added all the items you wish to order to your bag, press “Checkout.” Underneath the “Tip amount” box (don’t forget about the tip amount box!), enter your promo code and press “Add.” Your bag will now reflect the discount. If you have multiple promos applied to your account, simply select the one you wish to use by clicking on it. In most cases, you cannot combine promotions or other offers.
How do I apply my order.com credit to an order?
Credits can be applied to an order by selecting them on the checkout page. Please be aware that credits and promotions can only be applied to non-cash orders.
Why won’t the promo code / credit apply to my order?
All available discounts appear on the checkout screen underneath the “Tip Amount” field. To use a discount on your order, make sure the box is selected; the text will become bold, and the discount will appear in your bag.
If it’s still not working, check the details of the discount, which also appear in the box. Make sure your order meets the minimum required subtotal, not counting any other discounts. And remember that most discounts cannot be combined with others. Credits and discounts can only be applied to non-cash orders.
